>>4
They just want you to type that last paragraph really, and fit it to a plausible-sounding scenario. Agency work is completely uncheckable, so makes for great cv lies. Of course, if you have worked in a similar customer-facing enviroment, insert this fiction using their company name.

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Do they have a "multi-cultural" question?

In all of my employment to date, both customer-facing and administration, I have worked in vibrant, multi-cultural environments. Iapproach my team colleagues and our customers with the high standard of professional courtesy they both demand and deserve.

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Health & Saftey

I have respected the various workplace health & saftey regulations, and have never had, caused, or witnessed an avoidable accident in any of my diverse working environments.

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Do you have someone reliable to lie for you as a work reference?